With a total of 110 reviews, you'll get a complete picture of Nextiva's overall service. Here's some recent feedback. image16 1 Customers are more motivated to submit negative feedback, so it is important to consider the customer's willingness to submit positive reviews. They are frustrated and want the problem to be resolved. However, positive feedback is genuine and is done without any other motivation. Nextiva's negative reviews seem to have been resolved quickly and mostly to customer satisfaction.
Here is an ghost mannequin effect service example:image22 1 Vonage 3.68 / 5 stars 0 positive reviews 14 negative reviews 440 official complaints – 111 of which were resolved to customer satisfactionimage20 1 Vonage is a large company with many customers and can receive considerable feedback. Unfortunately, there is no positive BBB feedback to review. Let's take a quick look at recent feedback.image26 I checked Rip
OffReport.com to prove this issue and found some similar complaints about inadequate service. Here is an example:image18 1 It is important to make sure that you have proper support for your telephone system. Negative reviews of telco customer support are a concern. RingCentral 4.17 / 5 stars 29 positive reviews 49 negative reviews 217 official complaints – 67 of which were resolved to customer satisfaction RingCentral's overall rating is 4.17, but BBB feedback has plummeted over the past year.