When someone is attentive and kind to consumers on the phone, buyers are more likely to thank you through reviews. Facilitate a real, personal connection between your team and your customers to make them feel safe and cared for. Team members can ask happy customers to write reviews. Create a real community so your customers can easily share their reviews. Implement changes to products or services requested by customers. When customers feel validated for their opinion, they are more likely to tell others about it through reviews. 9) keep customers happy Prioritize customer satisfaction.
Unhappy customers don't fax number listjust leave you. They add to your competitor's business and may harm your business by writing negative reviews. Delight existing customers and attract new ones. Do everything in your power to ensure that buyers have a good experience purchasing and using your product or service. Satisfied customers aren't enough and they won't return to their stores - they'll also take it a step further and spread the word through referrals and social media. Respect your buyers and cater to their needs. Here's an example of how
PotteryBarn does it. image6 sauce Address customer issues and concerns, educate customers on product updates, and develop exclusive content with insider tips and tricks. Put the customer at the center of everything. This allows you to establish a strong emotional connection with them. Emotions shape the attitudes that drive actions and decisions. Engage with your customers on social media by sharing interesting, informative and valuable content. Don't just post a pitch. Acting like a human being, not like a business, building good relationships with consumers is not difficult.